Cancellation Policy
When you book classes + appointments, you are holding a space on our schedule that is no longer available to our other clients. In order to be respectful of your fellow clients, please cancel your class/appointment or the team as soon as you know you will not be able to make your booking to avoid cancellation fees.

Late Cancellations/No-Shows
A late cancellation is considered late when you cancel less than 30 minutes before a class or 6 hours before an event or 60 minutes before an appointment, in the event of a late cancellation a $5 service fee may be charged on top of the full fee charge for all payment types under Awake Gym + Wellness including Intro Offers.

No-Shows
A no-show is when a patron misses a booking without late cancelling or attempting to communicate the cancelling. No-shows will result in a service fee of $5 on top of the full fee charge for all payment types under Awake Gym + Wellness including Intro Offers.

How to Cancel Your Appointment
If you need to cancel your class or appointment, you can cancel via your mindbody app or please call us at 0491730013 between staffed hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Purchase Policy
All membership options under Awake Gym + Wellness are billed weekly via stored credit card or direct debit information. Unlimited membership payments occur each week from the day of purchase. Memberships can be cancelled or paused at anytime with 7 days notice. We are unable to refund membership payment options, if a discrepancy occurs we can credit your account. 

After a cease of an Open Gym Membership please return your FOB key at the end of your membership within 14 days to avoid a cost of $9 to replace the token. To avoid any penalty's from Ezidebit please have the sufficient funds available.  

Terms + Conditions

By purchasing an Intro Offer, Casual Option, Membership and/or booking a class at Awake Gym + Wellness, you automatically agree to the following Terms & Conditions:

| Awake Gym + Wellness + it’s staff/contractors is/are not liable to refund, transfer or offer compensation of any kind for classes/workshops/privates that are late, changed or cancelled for any reason

| Please arrive a minimum of 5 minutes before class, check into reception prior

| After cease of an Open Gym Membership the FOB key must be returned within 14 days to avoid a $9 fee to replace the token

| All Non-Members must only come during staffed hours, tailgating in the Open Gym is not permitted, if a member engages in this behaviour there membership may lead to an instant termination

| 7 days notice is required for any suspension or termination of any membership

| We reserve the right to refuse anyone access or service regardless of reservation/payment

| We strive for little disruption to the timetable but classes/teachers are subject to change or cancel

| Intro Offers are available to new clients only

| People under 18 must have a legal parent/guardian sign a liability & under 18’s waiver

We care about our members experience, please adhere to our Gym + Studio etiquette:

• Refrain from using technological devices in our space to ensure the respect of other’s experience

• In our Wellness Studio please ensure your phone is on silent or flight mode or turned off before attending classes/workshops

• We do not permit work boots in our Open Gym or Studio, please remove before entering the premises

• Place all weights away after use + clean up chalk when used in Open Gym

• Please be mindful + respectful of other patrons at all times

Upon all bookings you confirm that you accept all terms + conditions at Awake Gym + Wellness.