Getting Started

What are your staffed hours?

Monday–Thursday: 3:30 pm–6:30 pm
Saturday: 9:30 am–1:00 pm
Friday, Sunday and public holidays: Unstaffed. Open Gym access remains available for eligible members.

Do I need experience to join a class?

Not at all! Our classes welcome a range of experience and fitness levels. Let your instructor know if you're new, and they'll help you get started.

What should I bring to class?

Bring a water bottle and wear comfortable clothing, a towel if you need. Yoga mats, blocks and props are provided for all wellness classes.

Can I try a class before joining?

Yes! We offer Intro Offers, Casual Sessions and Class Packs here, so you can find the right fit before committing to a membership.

How early should I arrive?

We recommend arriving 5–10 minutes early to settle in, especially for your first class.

Classes + Bookings

How do I book a class?

Book through the MINDBODY app or register in person at the studio. Booking ahead is essential, as availability isn't guaranteed.

How far in advance can I book classes?

Weekly membership classes open 10 days in advance of your scheduled payment date. This ensures fair and consistent booking access for all members.

What if a class is fully booked?

Check MINDBODY regularly for cancellations and newly available spots, we recommend adding yourself to a class waitlist and you will receive email confirmation if you have been added to the class (keep an eye on it if you are!)

What is your cancellation policy?

A late cancellation/no-show is considered late when you cancel less than 4 hours before a class or 4 hours before an appointment, in the event of a late cancellation or no-show a $5 service fee may be charged on top of the full fee charge for all payment types under Awake Gym + Wellness including Intro Offers.

Do you have lock-in contracts?

Most memberships are rolling, week-to-week with no long-term lock-in. Our Open Gym Yearly Membership requires upfront payment for a 12-month term.

How do I cancel, suspend or change my membership?

Email admin@awakepreston.com.au. Please allow 7 days for processing. A minimum of 7 days' written notice is required to suspend, change or terminate any membership. Any remaining billing cycles due within the notice period will be charged.

What happens if my payment fails?

Please contact us to resolve the payment and update your details if needed, the system will try again automatically and there may be fees from a third party processing company.

Do casual sessions and class packs expire?

Yes, expiry periods apply. Please check your purchase details and use your sessions before they expire.

Open Gym + Facilities

Can I access Open Gym outside staffed hours?

Yes, eligible members can access Open Gym outside staffed hours from the hours of 4:30AM to 10:30PM.

Is parking available?

Parking is available within surrounding streets, Woolworths car park and some High Street parking with time restrictions.

Do you have showers and lockers?

We have three showers across our accessible/gender-neutral, male and female bathroom facilities, with body wash and other amenities provided. Lockers are just open cubed shelving located at both entrances of the roller door and glass door, as well as seperate lockers within the studio.

Is there a drinking fountain?

Yes! A filtered water fountain with cold and room-temperature water is located at the Open Gym entrance near the lockers.

Do you offer personal training?

Yes! Our certified personal trainers offer personalised support to help you reach your goals. Contact admin@awakepreston.com.au or speak to us at the front desk.

Studio Policies

Can I bring my children?

To ensure a comfortable and safe environment for all our guests, we do not accommodate children on our premises. We appreciate your understanding and cooperation.

Who can I contact with questions?

Email admin@awakepreston.com.au and our team will be happy to help.